Privacy notice.

Emilio Toledo, an individual operating under the trade name Te Busco Tu Casa (hereinafter “Te Busco Tu Casa” or “the Data Controller”), with address at Goma 236, Colonia Granjas México, Alcaldía Iztacalco, C.P. 08400, Mexico City, Mexico, is responsible for the processing of your personal data, its use and its protection, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter “the Law”) and the regulations derived from it.

For any question or request about this notice, write to us at hola@tebuscotucasa.com or call us at +52 56 1798 3729 or +52 56 4522 6630.

Depending on the service you request (purchase, sale, rental, investment or advisory), we may collect, directly from you, by phone, WhatsApp, email, social media, forms, in person or through our site:

• Identification and contact: full name, nationality, date of birth, marital status, phone number, email address, home address and a copy of official identification.
• Tax and official identification: RFC, CURP and proof of tax status, when the transaction requires it.
• Employment, assets and financial: occupation, company, income, supporting documents and references, needed to evaluate a rental, a purchase or an investment.
• About the property and the transaction: deeds, property tax statement, appraisals, utility bills, ownership regime, liens, payment terms, offers, contracts and their follow-up.
• From third parties you identify: joint obligor, guarantor, co-owners, representatives or references, in accordance with the “Third-party data” section.
• Browsing: technical data about your device and your use of the site, through cookies or similar technologies.

Sensitive data. We do not request sensitive personal data (for example, health, racial or ethnic origin, religion, sexual preferences or political beliefs). If for any reason we were to need any, we will tell you expressly and will process it only with your express consent, in writing or through an equivalent means of authentication.

Necessary purposes. These are essential to provide you with the service:

• Identify and contact you.
• Answer your inquiries and follow up with you.
• Advise you and search for, show and propose properties that match what you need, or promote your property in the market.
• Schedule and accompany visits.
• Build and validate the transaction file and prepare offers, contracts and other documents.
• Follow up on negotiations and on formalization through closing.
• Invoice and comply with tax, accounting and legal obligations, including the prevention and identification of transactions involving resources of illicit origin when the transaction requires it.
• Respond to requests from competent authorities and exercise or defend our rights.

Additional purposes. These are not necessary for the service, but they help us improve it:

• Send you information about properties, news and services from Te Busco Tu Casa.
• Invite you to complete satisfaction surveys and carry out market and statistical studies.
• Publish your testimonial or review, only with your authorization.

If you do not want us to use your data for the additional purposes, write to us at hola@tebuscotucasa.com with the subject “Additional purposes,” at any time. Your refusal does not affect the service you request.

To fulfill the purposes above, we may transfer your data to:

• Competent authorities (for example, tax authorities and those handling the prevention of transactions involving resources of illicit origin), when the law requires it or when they request it.
• Notaries, public brokers and legal or accounting firms involved in formalizing the transaction.
• Owners, buyers, landlords or tenants and their representatives, only with the data needed for the transaction you take part in.
• Insurers, surety companies and information-validation firms, when the process requires it and you have agreed to it.

We also use providers that process data on our behalf, such as messaging, email, cloud storage, web hosting and property-listing platforms. These providers may only use your data to provide us with the service and are obliged to protect it.

Transfers to authorities and to those involved in formalizing the transaction are necessary for the service or are required by law, so they do not require your consent. For any other transfer, we will ask for your authorization before carrying it out.

You have the right to access your data and know how we process it; to rectify it if it is inaccurate or incomplete; to cancel it when you consider it is not needed for the stated purposes; and to object to its processing for specific purposes. You may also revoke your consent at any time.

To exercise them, send your request to hola@tebuscotucasa.com with:

• Your name and a way to reply to you.
• A copy of your official identification or, if you act on behalf of someone else, the document that proves your authority to represent them.
• A clear description of the data and the right you wish to exercise.
• Any document that helps us locate your data.

We will reply within a maximum of 20 business days of receiving your request. If it is approved, we will carry it out within the following 15 business days after our reply. These periods may be extended once for an equal period, when circumstances justify it, and we will let you know. Exercising your rights is free of charge; you may only have to cover reproduction or shipping costs, where applicable.

Cancellation may not be possible while we must retain your data due to a legal obligation or to address responsibilities arising from the transaction; in that case we will block it and delete it once the applicable period ends.

In addition to the above, you can ask us to stop sending you promotional information by writing to hola@tebuscotucasa.com, or by replying “STOP” to the message you receive. You can also sign up for the Public Registry to Avoid Advertising (REPEP) of the Federal Consumer Protection Agency (Profeco).

We keep your data for as long as our relationship lasts and for the periods required by applicable laws. We maintain administrative, technical and physical security measures to protect it against damage, loss, alteration, destruction, or unauthorized use, access or processing.

If a security breach occurs that significantly affects your property or moral rights, we will inform you immediately so that you can take the appropriate measures.

To know how many people visit the site and which sections they view, we use an analytics tool that counts visits in aggregate, without advertising cookies and without data that identifies you. Our site may also use cookies or similar technologies so that it works properly and to remember your preferences. You can disable them in your browser settings; some features of the site may be limited.

If you provide us with data about other people (for example, a joint obligor, a co-owner or references), you confirm that you have their authorization to do so and that you will make this notice known to them.

Our services are intended for adults. We do not knowingly collect data from minors. If we discover that we have received it, we will delete it.

We may update this notice due to legal changes, changes in our services or in our practices. We will publish the current version on this same page, with its update date, and we will let you know through the contact details you gave us when the change is relevant.

If you believe your right to the protection of personal data has been violated, you may go to the Ministry of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno), the authority on personal data protection held by private parties.

By providing us with your data, writing to us or using our services, you acknowledge that you have read this notice and accept the processing of your data under the terms described. If you do not agree, you may say so at any time through the means indicated.